Increasing Efficiency In Business

The Brain

Modern conceptions of psychology have emphasized the intimate relationship existing between our thoughts and our brains. Every time we think, a slight change takes place in the delicate nerve-cells in some part of the brain. Every action among these cells leaves its indelible mark, or crease. Just as it is easy for the paper to bend where it has been creased before, it is likewise easy for action to take place in the brain where it has taken place before.

The brain may also be likened to the cylinder or disk used in a dictating machine and in phonographs, and a thought likened to the needle making the original record. It takes some energy to force the needle through the substance of the cylinder, but thereafter it moves along the opened groove with a minimum of resistance. In a similar way it is easy to think the old thought or to perform the old act, but it is most difficult to be original in thinking and in acting. When an idea has been thought or an act performed many times, the crease or groove becomes so well established that thinking or acting along that crease or groove is easier than other thoughts or actions, and so this easier one may be said to have become habitual. In a very real sense the thoughts and actions form the brain by means of the delicate physical changes which they produce; and then, when the brain is formed, its plasticity is so great that it determines our future thinking and acting.

HABIT SHORTENS THE TIME NECESSARY FOR A THOUGHT OR AN ACT

Human efficiency depends in part upon the rapidity with which we are able to accomplish our tasks. It is surprising to us all when we find how rapidly we can accomplish our habitual acts and how slowly we perform the tasks to which we are compelled to give specific attention. I find that I can repeat the twenty-six letters of the alphabet in two seconds. I do not give attention to the order of the letters) but all I seem to do is to start the process, and then it says itself. If, however, I attempt to pronounce the alphabet backward, my first attempt takes a full minute. If I attempt to say the alphabet forward but to insert after each letter a single syllable, such as ``two,'' it takes sixteen seconds. Thus, a 2, b 2, C 2, d 2, etc., requires eight times as many seconds as the simple alphabet, a, b, c, d, e, etc. The sequence which has become most perfectly habitual requires but two seconds; the process which employs the old habit in part requires sixteen seconds; but the act which has never been reduced to a habit at all (repeating the alphabet backward) requires at least sixty seconds.

Some time ago I could pick out the letters on a typewriter at the rate of about one per second. Writing is now becoming reduced to a habit, and I can write perhaps three letters a second. When the act has been reduced to the pure habit form, I shall be writing at the rate of not less than five letters per second.

I can send a telegraph message at a rate but little faster than one contact per second. Those who have reduced the transmission of messages to a habit are capable of making twelve contacts per second.

In multiplying one three-place number by another I have the fixed habit of writing the multiplier under the multiplicand, the partial products under these, and the final product beneath all. If I reverse all these positions, the multiplying should be no more difficult, but as a matter of fact this simple reversal increases the time of operation about eighty-five per cent. All mathematical operations are rapid in proportion to the degree to which they are habitual.

The speed of thought is slow unless it follows the old creases and the old grooves. No adequate speed is possible so long as attention must be given to the succeeding stages of the thought or act. This is true of all acts and of all thoughts, whether in the home or upon the street, in the shop or in the office.

Great speed of thought and action must not be confused with hurried thought and action. Speed which is habitual is never hurried. There are many acts of skill which can be done much more easily if performed rapidly than if performed slowly. When working hurriedly, there is a speeding up of all movements whether necessary or unnecessary; but the speed secured from correct habits is primarily dependent upon the elimination of useless movements and the concentration of energy at the essential point.

HABIT INCREASES ACCURACY OF ACTING AND THINKING

Where machinery can be employed we find greatly increased accuracy of work. The product of the loom and the lathe are more perfect, more uniform, and more accurate in all details than similar work produced by hand. The product of the printing press thus attains a greater degree of accuracy in details than was ever attained by the ancient monk in the printing of his scrolls.

In general, our work becomes accurate, as well as swift, in the degree to which we are able to mechanize it into habits. The beginner in piano playing or typewriting pays attention to the striking of each key. When he is in this stage of development he is liable at any time to strike the wrong key and certainly cannot be depended upon for regularity of touch. As soon as he has reduced the striking of the keys to a habit, he ceases to strike the wrong keys and secures uniformity of touch.

The expert marksman has reduced to a habit the necessary steps of shooting and gives no special attention to the position of the fingers, the tension of the hands, the angle of the head, the closing of the eye, and the pulling of the trigger. He has reduced all these to habit before he is able to secure his expert skill.

The reliable bookkeeper has reduced to habit the combining of all the ordinary sums of the ledger. The man of accuracy of speech is the one whose thoughts clothe themselves in the verbal expressions by habit but with no conscious selection of words. The man of the most accurate judgment in any field is the one who has succeeded in reducing to habit most of the steps of the judgments in that field, the one who has the largest stock of intuitive judgment.

 

 

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